CTV News: '“It’s useless information to me,” says one Windsorite stuck in line, outside waiting on the street to get into the CIBC building downtown. Fawzi Qaisi, who has spent the last week getting his application organized, needs a new passport to go on a trip to Ohio. CTV News asked him about a new Passport Canada website, which outlines the number of passports issued in the previous week, how much overtime staff are working and how many new employees were hired by the agency. “That's great, but when you can't get an appointment to get your passport, it's useless information to me,” says Qaisi.'